NPS 04 - Performance Management Officer (1) ( Permanent & Pensionable)
Location: Lusaka Province
Closing Date: February 24, 2025
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Job Description
The Performance Management Officer is responsible for analysing, designing, developing implementing and evaluating the Performance Management System at NAPSA. In this, the position coordinates the development of individual performance objectives/targets, Midterm and Annual Appraisals.
Key Responsibilities
- Implements the NAPSA Performance Management System to ensure that the PMS processes are being adhered to. This entails advising managers and supervisors on all the processes of performance management, including planning, monitoring, development, and rewarding performance, as well as the appraisal process.
- Assists in coordinating the setting of individual annual objectives with performance indicators and the eventual performance contracts/performance agreements.
- Provides assistance to managers/supervisors in the development of performance improvement plans.
- Provides guidance and advice to managers and supervisors concerning performance appraisal cycles and associated programme requirements.
- Manage the tracking system of the submission of duly completed performance appraisal forms to ensure that all eligible employees are appraised.
- Receives employee suggestions and designs performance incentive schemes that are aligned with the NAPSA business strategy.
- Prepares various reports on the performance management system, covering planning, monitoring, appraisals, incentive awards, and performance management outcomes.
- Assists to resolve complaints, grievances, and/or disputes arising from the performance appraisals.
- Coordinating and participating in the training programmes related to NAPSA’s performance management system.
- Assists to review and interpret the performance management policy.
- Update and review employee data in the system and in the manual records to ensure the records are accurate and complete at all times to assist in timely decision-making.
- Provide user administrative support for the HRIS modules to both HR users and staff to enhance efficiency and effectiveness in the delivery of service.
- Monitor the HRIS functionality to ensure information is backed up as scheduled in order to protect employee data.
- Provide information and advice to staff on the HR policies and conditions of service to ensure full compliance with the policies and to ensure employees benefit fully from the conditions of service.
- Provide secretarial services in interviews and meetings to ensure critical information is well captured.
- Prepare interview reports in a timely manner and in line with the quality standards set to ensure the information on the candidates picked is well captured and presented for decision-making purposes.
- Screen Balanced Score Cards for quality check purposes.
- Attend HR meetings, take minutes during the meetings, and develop action logs to ensure implementation of the agreed-upon course of action in a timely manner.
- Assist to prepare the NAPSA manpower plan to ensure alignment with the NAPSA business and HR strategies.
- Perform all relevant duties as assigned by the supervisor.
Minimum Qualifications
- Grade 12 Certificate with 5 ‘O’ levels with credit or better, including Mathematics and English
- Bachelor’s Degree in Human Resources / Social Science or relevant equivalent degree
- Paid-upMember of the Zambia Institute of Human Resources Management (ZIHRM)
Minimum Experience Required
- Not less than four (4) years of HR generalist experience in an organisation of similar size
