NC 06 - Project Associate - Data Cleanup (165) ( Contract)
Location: Lusaka Province
Closing Date: January 16, 2025
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Job Description
Resolve anomalies on the member and employer register as well as irregularities on member/employer contributions accounts to support compliance enforcement and payment of benefits in zero days.
Key Responsibilities
- Reconcile unbalanced and misposted payments/returns to accurately update employer and member contributions records.
- Engage all employers with unposted, unbalanced returns including unpaid periods and ensure that they upload returns in order to close any gaps in members’ contributions records.
- Retrieve or reconstruct and post/upload all unposted, unbalanced and unpaid returns for accounts/periods that employers are unable to file.
- Timely escalate to superior unresponsive employers in respect of the request for them to upload returns and/or provide information for further action.
- Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate update of employer and member accounts and payment of benefits.
- Identify, and receipt all unallocated EFT and RTGS transactions in order to update records.
- Resolve shared NRC/duplicate registrations, provisional registrations and other anomalies on the member and employer register.
- Update missing KYC details on employer and member accounts.
- Provide end-of-day updates to superior on status of assigned tasks and highlights on challenges encountered in the execution of duties as well as initiatives for enhancing performance.
- Any other duties incidental to the role or as assigned by supervisor(s).
Minimum Qualifications
- Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English
- Diploma in Business Administration/Finance/Accounting/Social Sciences or equivalent
Minimum Experience Required
- At least one (1) years of relevant experience in the maintenance of member/employer contributions and KYC (Know Your Customer) records preferably in the public sector pension Industry.
